Electronics›Headphones, Earbuds & Accessories›Headphones›In-EarValidity : Extended Warranty will start after the Brand warranty ends & continues for 1 year/ 2 years as per plan. What's covered : The plan covers all defects & electric malfunctions as covered under the original Brand warranty.For your comfort : '- Digital Delivery of the plan in your registered e-mail within 24 hours -2-step plan activation process - Free pick-up and drop - Hassle-free claim process - Completely Digital journeyRemain stress free : '- Authorised Service Centre - Qualified Service Experts - Genuine Spare Parts only - Repair in 10 days or Refund - 100% cashless - No hidden fees - Unlimited claims till invoice valueHow to claim : Option 1: Download the OneAssist app from App store or Play store or Visit our website www.oneassist.in or Call our 24x7 toll-free number: 1800-123-3330What's not covered : (a) any Accidental or Liquid damage (b) Damage caused by unauthorized repairs (c) Accessories, Consumables or parts that are not covered under the standard Brand warranty. Disclaimer: The plan cancellation window is 15 days and the customer needs to inform OA via buyer/seller message or via OA chatbot and OA App.EMAIL DELIVERY ONLY: Download your extended warranty certificate by sharing your device details. The link is available under buyer/seller messages at www.amazon.in/msg and is also sent to your Amazon registered email ID.REPAIR OR REPLACEMENT GUARANTEE: We will either repair your device or give a replacement. The replacement device or gift vouchers will be provided at the discretion of Onsitego on the basis of the depreciated value of your device.HASSLE-FREE SERVICE: ‘No Questions Asked’ Repair Policy | Zero-Paperwork Claims Process | Free Pick & Drop or At-Home Service.LIMIT OF LIABILITY: Onsitego liability is limited to the depreciated value of the device as detailed in our T&C document.HIGH-QUALITY REPAIRS: Service by Onsitego authorized service engineers with high-quality spare parts every single time.EASY TO REQUEST SERVICE: Download the Onsitego app to raise a repair request within 10 seconds or visit our website. You can also call us on our toll-free number 99205 99206.COVERAGE: The plan covers all defects & malfunctions under the original manufacturer’s warranty. The plan starts the day after the manufacturer’s warranty ends. It does not cover physical or liquid damage, accessories or consumables. It also does not cover parts that are not covered under the standard manufacturer’s warranty.ELIGIBILITY: The plan can be purchased only for new devices bought on the Amazon platform and WITHIN 9 MONTHS of device purchase. You can purchase this plan only for devices which have AT LEAST 1-YEAR manufacturer's warranty valid in India. The sum of manufacturer’s warranty and extended warranty CANNOT EXCEED 5 YEARS. This plan does not cover products or devices purchased or used for COMMERCIAL purposes.Validity : Extended Warranty will start after the Brand warranty ends & continues for 1 year/ 2 years as per plan. What's covered : The plan covers all defects & electric malfunctions as covered under the original Brand warranty.For your comfort : '- Digital Delivery of the plan in your registered e-mail within 24 hours -2-step plan activation process - Free pick-up and drop - Hassle-free claim process - Completely Digital journeyRemain stress free : '- Authorised Service Centre - Qualified Service Experts - Genuine Spare Parts only - Repair in 10 days or Refund - 100% cashless - No hidden fees - Unlimited claims till invoice valueHow to claim : Option 1: Download the OneAssist app from App store or Play store or Visit our website www.oneassist.in or Call our 24x7 toll-free number: 1800-123-3330What's not covered : (a) any Accidental or Liquid damage (b) Damage caused by unauthorized repairs (c) Accessories, Consumables or parts that are not covered under the standard Brand warranty. Disclaimer: The plan cancellation window is 15 days and the customer needs to inform OA via buyer/seller message or via OA chatbot and OA App.VIDEOTo view this video download Flash PlayerAmazon may provide support via self-help guides or on call or at doorstep, as applicable.If this issue is not resolved, please contact Sony or visit the Service Centre.Sony will repair the product or provide a replacement or Defective certificate, as applicable. The time taken for resolution will be as per Sony warranty policies.Please check for nearest Brand service center in your location. For details click hereReturns will not be accepted if it is an Open Box Delivery orderRemote verification by image/video will be done by Amazon₹22,989.00₹22,989.00₹22,989.00THE BEST NOISE CANCELLING*: The WF-1000XM5 earbuds feature cutting-edge technology to deliver premium sound quality and the best noise cancelling performance on the market.ASTONISHING SOUND QUALITY: With our new Dynamic Driver X, you’ll hear richer vocals and enhanced detail. Hi-Res Audio, DSEE Extreme, and more premium technologies, can also be enjoyed.SONY’S BEST-EVER CALL QUALITY**: Bone conduction sensors and Precise Voice Pickup Technology ensure your voice comes through clearly, even in noisy environments. **As of June 26th, 2023. In truly wireless headphones.COMFORT: small and beautifully designed. With an improved, glossy texture and a more luxurious feel, as well as an ergonomic design, these earbuds fit comfortably whilst keeping out external sounds.LONG BATTERY LIFE: You can enjoy up to 8 hours of charge on your Bluetooth earbuds and store another 16 hours in the case for a full 36 hours of listening every time you leave the house. And, for your convenience, a 3-minute quick charge will give you up to 60 minutes of play.MULTIPOINT CONNECTION: These Bluetooth earphones can be paired with two devices simultaneously – compatible with Android, iOS, Windows and MacOS (not limited to just Sony devices).5 star4 star3 star2 star1 star5 star58%9%10%5%19%58%5 star4 star3 star2 star1 star4 star58%9%10%5%19%9%5 star4 star3 star2 star1 star3 star58%9%10%5%19%10%5 star4 star3 star2 star1 star2 star58%9%10%5%19%5%5 star4 star3 star2 star1 star1 star58%9%10%5%19%19%var metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>AJAY ANTO5.0 out of 5 stars Immerse Yourself in Superior Sound. Reviewed in India on 11 December 2024Colour: BlackVerified Purchase These earbuds offer a truly immersive listening experience. The sound quality is remarkably clear and detailed, making every note shine. You'll hear nuances in your favorite music that you've never noticed before. The noise cancellation is incredibly effective, silencing the world around you. It's a noticeable improvement, allowing for pure enjoyment of your audio. With these earbuds, you can truly escape into your own sonic sanctuary. They elevate the listening experience to a whole new level. The enhanced audio and noise cancellation create a superior soundscape. Read more 2 people found this helpful Helpful Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/7c58d915-7e4e-4211-853b-16b2df6bafea._CR109%2C0%2C281%2C281_SX460_.jpg"/>Kushal Prajapati1.0 out of 5 stars Choose 5k tws better than sony wf1000xm5 Reviewed in India on 26 September 2024Colour: SilverVerified Purchase Person who think about in these range of tws choose any tws rather than sony wf1000xm5,I told you by my experience and waste of money buying this tws.I never ever recommend to anyone to buy sonyCall quality :- worst quality even person who talking on the other side they didn't hear anything with tws even sound muffled through these sony tws wf1000xm5, there's also have option to cut the muffled options still, it won't work. And our own voice double during calling.Evenif they were said best anc in market.. yes I agree but "Best anc from in ranking, if ranking goes to 1st to 1000 than I ll give you 1001 ranking is for sony wf1000xm5"Value :- if you get 2k to 3k you can buy for song listening purpose without activated anc.. because anc didn't work ever.If you seating in room with active anc you can still hear sound of your fan running worst part you can still hear sound of you wall clock running.. "that level of anc very well worked"Clarity :-I give 4 star out of 5 star only for sound Clarity.Respond from amazon :-I bought online through amazonI get product with 2 days andI requested to amazon in 1st day to received product for return product n give me money back.Policy change they can't accept the return at all..Even they told you to go to service center and service center gives denied later than 1% chance to your product return accept but that all process with in week done than they Respond you in positive way ...That's not gone happened..Chances are 0% to get return your product.Respond from sony center :-First of when go to service center explained the entire scenarioThey didn't except product in these product...I explained them anc not working properly n call sound muffled and extra environmental come out through sony wf1000xm5They didn't accept.After 1hr of argument they ready to observe product.They take 26th day to observe product than after they called me and collect the product..They were said we replace eartips with silicone tip, so that's product not occurred..I was said i didn't accept the product., give me denied later.Again they were said to me give me 2- 3 days I ll check new product for you to check..They called me after 10days. Said we have brand new productFor to check.I was reach the sony center and check brand new product same problem with my tws.That's means entire line up faulty/worst product..I didn't accept product.I listened to them I have oneplus earbud pro worth rs 8k.I just check to them just check anc compared to sony product..They were said it's different product may be slighter extra worked anc ..I didn't accept the product and I run out the store.Again sony service , a'badCalling me and talking to me sony service center head technician said,.Your product way better than sony wf1000xm5 in calling- anc..I have recording of that conversation..Sony technician accept that. Still i don't any choice rather than accepting my product.Entire lineup failed product..Again I share my experience and I spend 21k in these tws not to buy...All youtube video is paid not don't trust on them. Read more <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/7c58d915-7e4e-4211-853b-16b2df6bafea._CR109%2C0%2C281%2C281_SX460_.jpg"/>Kushal Prajapati 1.0 out of 5 stars Choose 5k tws better than sony wf1000xm5 Reviewed in India on 26 September 2024 Person who think about in these range of tws choose any tws rather than sony wf1000xm5,I told you by my experience and waste of money buying this tws.I never ever recommend to anyone to buy sonyCall quality :- worst quality even person who talking on the other side they didn't hear anything with tws even sound muffled through these sony tws wf1000xm5, there's also have option to cut the muffled options still, it won't work. And our own voice double during calling.Evenif they were said best anc in market.. yes I agree but "Best anc from in ranking, if ranking goes to 1st to 1000 than I ll give you 1001 ranking is for sony wf1000xm5"Value :- if you get 2k to 3k you can buy for song listening purpose without activated anc.. because anc didn't work ever.If you seating in room with active anc you can still hear sound of your fan running worst part you can still hear sound of you wall clock running.. "that level of anc very well worked"Clarity :-I give 4 star out of 5 star only for sound Clarity.Respond from amazon :-I bought online through amazonI get product with 2 days andI requested to amazon in 1st day to received product for return product n give me money back.Policy change they can't accept the return at all..Even they told you to go to service center and service center gives denied later than 1% chance to your product return accept but that all process with in week done than they Respond you in positive way ...That's not gone happened..Chances are 0% to get return your product.Respond from sony center :-First of when go to service center explained the entire scenarioThey didn't except product in these product...I explained them anc not working properly n call sound muffled and extra environmental come out through sony wf1000xm5They didn't accept.After 1hr of argument they ready to observe product.They take 26th day to observe product than after they called me and collect the product..They were said we replace eartips with silicone tip, so that's product not occurred..I was said i didn't accept the product., give me denied later.Again they were said to me give me 2- 3 days I ll check new product for you to check..They called me after 10days. Said we have brand new productFor to check.I was reach the sony center and check brand new product same problem with my tws.That's means entire line up faulty/worst product..I didn't accept product.I listened to them I have oneplus earbud pro worth rs 8k.I just check to them just check anc compared to sony product..They were said it's different product may be slighter extra worked anc ..I didn't accept the product and I run out the store.Again sony service , a'badCalling me and talking to me sony service center head technician said,.Your product way better than sony wf1000xm5 in calling- anc..I have recording of that conversation..Sony technician accept that. Still i don't any choice rather than accepting my product.Entire lineup failed product..Again I share my experience and I spend 21k in these tws not to buy...All youtube video is paid not don't trust on them. Images in this review function toggleSeeAllView() { P.when('A', 'cr-image-popover-controller').execute(function(A, imagePopoverController) { imagePopoverController.toggleSeeAllView(true); }); } <img alt="Customer image" src="https://m.media-amazon.com/images/I/81gr9CK8gkL._SY88.jpg" height="88" width="100%"/> P.when('A', 'cr-image-popover-controller').execute(function(A, imagePopoverController) { A.on("a:popover:beforeShow:R3L29WM207KN5R_gallerySection_main", function(data) { imagePopoverController.initImagePopover("R3L29WM207KN5R", "[https://m.media-amazon.com/images/I/81gr9CK8gkL.jpg]", data); }); }); 24 people found this helpful Helpful Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>Suryansh Agnivanshi5.0 out of 5 stars Best sound, terrible repairability. Reviewed in India on 20 February 2024Colour: BlackVerified Purchase These wireless earphones probably have the best sound available on the market along with the best noise cancellation. However, they are up there with Apple when it comes to repairability.They are super compact and most definitely the smallest earphones I've tried and are super comfortable to wear. It is a little awkward to get them in and out of the case especially if you've got big hands like me but that might just be a skill issue.The battery in the case definitely seems to be smaller as the case itself has shrunk down a lot. The case doesn't hold as much power but its the smallest case I've ever seen, feels very premium and doesn't snag anywhere in the pocket.Overall, brilliant earphones! definitely the best case on the market too. But if you're concerned about being able to replace the batteries later down the line when they do eventually get cooked then that's definitely something to keep in mind.When it comes to sound? bar none these are the best wireless. Read more 36 people found this helpful Helpful Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>AyeBee5.0 out of 5 stars The Best for everyday use Reviewed in India on 9 October 2024Colour: SilverVerified Purchase Fit, comfort - 9/10Sounds quality -10/10Sound intensity - 8/10Sound clarity - 9/10ANC - 8/10App - 6.5/10Setup - 7.5/10Case - 8.5/10Battery- hopefully 2-3 yearsOverall - will Highly recommend over all the other brands. While it may not be the best in individual categories, the sum of the parts along with engineering brilliance has led to the finest paor of earbuds in the price range.BTW If u play ur "cards" right, you can almost get 40% off the regular price of 24k during the sales Read more 6 people found this helpful Helpful Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>Dr Anoop TD3.0 out of 5 stars Not worth the money. Reviewed in India on 20 October 2024Colour: SilverVerified Purchase Currently i am using galaxy buds 2 pro. since these buds are very unconfortable for extended wear... thought of upgrading my buds. After watching many reviews on youtube and google search, decided to buy Sony WF 1000xm5. Sony buds are clear but the sound quality and call quality is quite inferior to my galaxy buds 2 pro. So returning it Read more One person found this helpful Helpful Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>Matt5.0 out of 5 stars Amazing sound and anc Reviewed in Canada on 23 November 2024Colour: BlackVerified Purchase I had the xm4s previously and got these ones to upgrade from prime day. The design is much smaller and better, the comfort is incomparable to the xm4s as these you can forget are in your ears. The build quality is great and everything feels sturdy (minus the case) and the touch controls are better than the previous version. Overall these are amazing earbuds.ProsSound qualityMuntipoint connectionAmazing anc and transparencyLots of improvements software wise from xm4sSmaller case and buds over xm4sConsPoor case design (hinge feels flimsy still and construction feels worse than xm4s)PriceWould still recommend!! Read more Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>pato5.0 out of 5 stars É um Sony , não precisa dizer mais , ótimo produto , excelente qualidade , muito bom ! Reviewed in Brazil on 17 October 2024Colour: BlackVerified Purchase Já estou usando desde que chegou , é muito bom e esta à frente de todos os concorrentes . Read more Report Translate review to Englishvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/bd852df3-c62e-4b7a-a2c7-28b73ed4e22b._CR0%2C26%2C280%2C280_UX460_.jpg"/>A. Teotonio5.0 out of 5 stars Excelente Reviewed in Brazil on 6 December 2023Colour: SilverVerified Purchase Fones de ouvido excepcionais. Atender telefonemas com esse aparelho é muito confortável, nem se compara com as versões anteriores. Read more <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/bd852df3-c62e-4b7a-a2c7-28b73ed4e22b._CR0%2C26%2C280%2C280_UX460_.jpg"/>A. Teotonio 5.0 out of 5 stars Excelente Reviewed in Brazil on 6 December 2023 Fones de ouvido excepcionais. Atender telefonemas com esse aparelho é muito confortável, nem se compara com as versões anteriores. Images in this review function toggleSeeAllView() { P.when('A', 'cr-image-popover-controller').execute(function(A, imagePopoverController) { imagePopoverController.toggleSeeAllView(true); }); } <img alt="Customer image" src="https://m.media-amazon.com/images/I/71q7+os7-LL._SY88.jpg" height="88" width="100%"/> P.when('A', 'cr-image-popover-controller').execute(function(A, imagePopoverController) { A.on("a:popover:beforeShow:R1V04D43O9BVWY_gallerySection_main", function(data) { imagePopoverController.initImagePopover("R1V04D43O9BVWY", "[https://m.media-amazon.com/images/I/71q7+os7-LL.jpg]", data); }); }); Report Translate review to Englishvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>Whyborg5.0 out of 5 stars Wow, impressive upgrade Reviewed in the United States on 31 July 2023Colour: BlackVerified Purchase There’s a bit of possible Sony hate going on in some reviews, like others I got burned on a pair of WF-10004XM refurbished and one of the batteries started failing after a year. Wasn’t worth the cost of repair. Have others from QCY and Soundcore that were surprisingly good for less cost. Also had trouble with refurbished headphones WH-1000XM4, luckily had added insurance. Cut to buying a new pair that have been flawless.Got the Sony WF-C700N a couple months ago to scratch my earbud itch. Very good for the price. If you’re not ready to throw down $300 for the XM5 they’re a great alternative. Not quite as musical, but no gripes anyway. You can get picky about the throwback buttons but oh well.One comment before I get more specific on the XM5. I fully agree with another review that calls out Sony for how complicated their Sony Connect app has become. It could be simplified for people who don’t want to get into the tech so much.Now, how do they sound? I’m impressed and I’m not using them to their full potential. Using with iPhone so Bluetooth SBC codec is the most basic and lowest quality solution (after digging into the codec question a bit more it does appear that the iPhone has the AAC codec also). However, with the help of Sony’s equalizer and DSEE function I’m very happy with the sound. I almost don’t want to try them with a better codec and then have to go back. (Still applies with AAC, DSE does improve sound)I need treble boost for my old ears and having played bass no surprise I like a lot of bass. These don’t disappoint. I did an A-B comparison with the XM4 headphones and they didn’t have quite the low end but good and punchy with good definition between bass and drums.both can become nice and “growly” on the low end.Noise cancellation is very good, not as good as the headphones but after only a couple days I have been quite satisfied so far.Comfort level is better than the XM4 buds, but I’m so pissed I wasted the money now I don’t want to dig them out to compare audio! I think Sony really improved the fit and design to be lighter, more comfortable, and have impressive sound. Let’s just hope they found a better battery.Used overnight and had battery left in the morning but playing audiobook on timer so i couldn’t say how long continuous playback.I’ll update after I’ve had them longer.(Update) battery life seems to be very similar to the XM4. Sometimes I have battery left in the morning sometimes it comes up short.Another follow up, comes with 4 sets of tips but apparently I have very large ear canals as I’m unable to get a complete seal with the included buds. The large felt good at first but when I used the connect app to check for airtight seals I could not get them to seal. Fortunately I have many tips I’ve saved over the years and by mixing, matching, and testing I have a couple that seal. I even tried ordering extra large tips from a couple vendors and they didn’t work either. Nice that Sony is including extra small but what about us with extra large needs! I do have a possible solution on the way, find a video on YouTube that shows how to use Sugro glue rolled up and inserted in the mushroom part of the tip. Press in the ear to get a fit and then allow to cure over night. Hoping it works, I have a few tips I’d like to try this on. Was even investigating custom molded tips but for $150 plus I’ll try the Sugro hack…8/5/23 tried the Sugro hack yesterday. Still have to work to get an airtight fit but it definitely helped.My opinion on the sound has not diminished. Excellent with what I listen too. A lot of classic rock but also new material from Elle King and others. Listening to Lourdes “Royals” a very deep bass which presents low, solid, and clear. You can easily distinguish the bass and drums. The low rumbling bass of Pink Floyd “Welcome to the Machine” couldn’t be much better in any buds. Almost like I could feel it.I’m now using the WF-C700n as my workout and dog walking buds. Sound signature is very similar but the bass is not quite as good. One thing they are lacking is the airtight fit check in the app. I had to use other tips and the Sugro mold hack to get a good consistent fit in both. The included tips are worthless to me and my big ears.I see a lot of criticism of the noise cancellation for the XM5. I have no way to measure so it’s pretty subjective but I’m not disappointed. At least as good as the XM4. But with any ANC earbuds the airtight seal is critical.If you’re not ready to throw down $300 the WF-C700n are a very good alternative, but are not touch controlled, a single button on each side. Not quite as good on the low end but not disappointing either. In direct comparison you can hear the difference.I still think these are 5 star worthy. I’d take off half a star because of the somewhat complex app but if you like to tinker with the sound and features, give it back. People who are not “technical minded” may find it intimidating. I find it useful but jammed with some features I wouldn’t normally use, like automatically changing settings depending on location as an example. Some might find it useful but not me. The equalizer and clear bass functions are excellent. DSEE function makes a noticeable difference in sound quality. Happier with these than I was with the XM4. Just hope the batteries last, I would hope Sony changed from the $70 replacement cost batteries (not including labor) used in the XM4 as apparently so many people had problems with them dying out after a few months.9/22/23Used these today instead of the WF-C700n for my indoor cycling and to walk the dog. Usually I do those activities with the cheaper buds as for $300 I want to take every precaution to protect them. So…more feedback on the ANC. Definitely a difference on the bike with 2 pretty loud blower fans on. The WF-C700n does a very good job in the same situation but I could definitely tell a difference. Could hardly hear the fans at all and the WF-1000XM5 does have the superior sound performance. Note these blowers are loud enough that if I have my Apple Watch to close to them I get the over 90db warning. They’re not 90db from the bike but they are loud. These cancelled almost all the noise. With volume on my music I don’t hear the fans at all. Read more Reportvar metricsName = "DesktopCredibleBadgesInTopReviewsDetailPageCount" if(window.ue) { ue.count(metricsName, 0) } <img src="https://m.media-amazon.com/images/S/amazon-avatars-global/default.png"/>mohamed rostom5.0 out of 5 stars تحفة Reviewed in Egypt on 10 December 2024Colour: BlackVerified Purchase تحفة Read more Report Translate review to English